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Testimonials

See what our members are saying about why they love First U.S Community Credit Union.

General/Branch Service

I have personal and business accounts at First U.S., and do our banking at the Auburn branch. We’ve banked with First US for many years but I feel like Michael Gompers has been our best advocate yet and I am so very glad that he is working in our home branch. He is very responsive and extremely professional. He always takes the time to make sure that we understand how things work and can choose the best option. I think that he brings a lot to the table and I wanted you to know how much I value my relationship with Michael.
-Andy Z.
First U.S. Community Credit Union is our home away from home for the past 25 years! Not even a move to EDH more than 4 years ago can keep us away. Bill, Ana and the rest or the Gold River staff are absolutely awesome! If you are looking for a financial institution where you are genuinely cared about and customer service is first on their list then First U.S. Community Credit Union in Gold River is the place to be. You will only be thankful you made the change!
-AJM via Yelp
I got in touch with First US to update my IRA, and both Ash and Thomas were very helpful and made the process as smooth as possible.
-Jennifer C.
Cecilia is a wonderful employee that should be recognized for how helpful she is and how great she is at explaining things.
-Robin S.
We have been with First US since the merger, using checking, and share accounts. We financed many autos, equity loans, and a credit card. Have always had good service and results.
-Robert O.
Raquel Ramos and Kimmi Wood at the University main branch were both extremely helpful, courteous, and exhibited a great sense of presence and also subtle humor (very important to my ease of mind in opening a new account remotely).
-Warren S.
Your service is customer-care oriented. I have been a member for years. Would use no other. Have recommended to family and they are members also.
-Ruth I.

Auto Loans

I absolutely LOVED working with Olivia and the team at First US. I actually *enjoy* visiting the center...everyone is so friendly, professional and welcoming. Great community feel, and I really felt heard and understood while I was there. Olivia walked me through everything and was such an amazing support through this process. Hats off to her! Thank you all!
-Kristen B.
It was a great experience to get approved for my SUV loan, thanks to all associates.
-Omar S.

Real Estate

My husband and I have been with First US Community Credit Union for more than 20 years and just completed a refinance of our home and we couldn’t be more pleased with the exceptional service of Mr. Chris Tatton. Mr. Tatton always responded within a day, and typically within a couple of hours to a question, and we had a lot of questions. He also walked us through how to use the electronic review and signing of documents and worked with us when additional information was needed. He was always patient, knowledgeable and friendly. He and his team completed the refinance ahead of the schedule we were quoted. We can honestly say Mr. Tatton exceeded our expectations on all aspects of his communication, professional service, and dedication to getting our refinance completed. We want to also share with you that the rate on a refinance was lower than any other rate we were able to find. We even had a mortgage broker tell us they couldn’t beat your rate and to take it!
-Nicole & Mark C.
I was happy with the process. The team is obviously very busy but tried to keep communication clear and timely. I'm happy to say this is my second home loan through First U.S. and will definitely consider using you again in the future.
-Michael M.
I recently refinanced my home with First US Community Credit Union. It was my first time and I was overwhelmed. Chris Tatton was my loan officer and I was very impressed and surprised at how easy he made everything. He kept me up to date and was very professional, efficient and easy to do business with. Chris is friendly, a good listener, and has responded to calls and emails promptly. What started as a difficult venture, turned out to be very easy and quickly done.
-Rebecca S.

REEL Loans

Jade Lim provided amazing service during the course of our REEL loan. She was proactive, responsive and really took ownership of the entire process. Her knowledge really helped provide a wonderful experience.
-Joseph S.

Business Services

I currently have a business line of equity with First U.S. Community Credit Union. I am very glad to have used them for my financial needs, and specifically enjoyed working with Bob Miller. Anyone who has applied for a home or business loan understands how tedious and potentially grueling this process can be. I can honestly say with Bob Miller from First U.S., this process was very smooth and very easy. He is highly engaged and extremely professional. I will continue to seek out and refer this team from this financial institution. It has been 2 years and they continue to provide the same consistently high quality services and communication. I highly recommend choosing First U.S. They and their staff are trustworthy and reliable.
-Chad P.
Your PPP loan and Bob Miller really helped me out. Thank you.
-Mark C.

Community Service

Hi First U.S. Community CU, My classes have been enjoying learning about how to handle money and I want to thank you for supporting us.
-Dr. Karen S., James Rutter Middle School