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Career Opportunities

First U.S. is an Equal Opportunity Employer that has been delivering exceptional service to our member-owners and making a difference in our communities for more than 80 years. If you thrive in an environment where you are empowered to help our members achieve their goals, and encouraged to innovate and develop your potential, then First U.S. is the place for you.

We offer a variety of benefits, including an employer funded retirement, 401(k) matching contributions, medical, dental and vision coverage, life insurance, and more.

Current Openings:

Position Title: Member Service Representative (full time) - Floating (multiple locations)

Location: Grass Valley, CA - Foothill locations

Position Summary

First U.S. Community Credit Union is currently seeking a full time Member Service Representative to float between multiple foothill branch locations. We are looking for a motivated and enthusiastic individual to join our team. The ideal candidate should be detailed orientated, sales minded, and possess the ability to cross-sell our products and services.

You will be responsible for assisting members with financial needs, questions and transactions. Cross-sells appropriate credit union products and services to members in order to help First U.S. Community Credit Union achieve its financial service sales and referral goals. Provides continuous quality service to all members.

Salary is DOE.

Duties and Responsibilities:

  • Working Saturday's required.
  • Assist members with all general inquiries on accounts and loans.
  • Process member transaction requests.
  • Problem-solve with members regarding account concerns.
  • Explain, promote, refer and sell Credit Union products and services using consultative selling techniques.
  • Conduct member profiling to determine member needs.
  • Open sub-share accounts (Checking, Savings, Certificate, and Holiday Club Accounts).
  • Achieve individual sales and services goals.
  • Process mail.
  • Confer with other departments to resolve member questions and concerns.
  • Maintain posting drawer and ensure drawer balances daily.
  • Maintain an ongoing awareness of developments/changes in policies, procedures, products and services.
  • Adhere to Attendance and Punctuality Guidelines.
  • Complete other duties as assigned.

Education and/or Experience:

High school diploma or general education degree (GED).

Benefits include medical, dental and vision coverage. Life insurance, 401k, and pension may be available.

If interested please email your resume to tgould@firstus.org. No phone calls please!

Position Title: Member Service Representative (full time) - Grass Valley Branch

Location: Grass Valley, CA - Nevada City Highway

Position Summary

First U.S. Community Credit Union is currently seeking a full time Member Service Representative at our Grass Valley office. We are looking for a motivated and enthusiastic individual to join our team. The ideal candidate should be detailed orientated, sales minded, and possess the ability to cross-sell our products and services.

You will be responsible for assisting members with financial needs, questions and transactions. Cross-sells appropriate credit union products and services to members in order to help First U.S. Community Credit Union achieve its financial service sales and referral goals. Provides continuous quality service to all members.

Salary is DOE.

Duties and Responsibilities:

  • Working Saturday's required.
  • Assist members with all general inquiries on accounts and loans.
  • Process member transaction requests.
  • Problem-solve with members regarding account concerns.
  • Explain, promote, refer and sell Credit Union products and services using consultative selling techniques.
  • Conduct member profiling to determine member needs.
  • Open sub-share accounts (Checking, Savings, Certificate, and Holiday Club Accounts).
  • Achieve individual sales and services goals.
  • Process mail.
  • Confer with other departments to resolve member questions and concerns.
  • Maintain posting drawer and ensure drawer balances daily.
  • Maintain an ongoing awareness of developments/changes in policies, procedures, products and services.
  • Adhere to Attendance and Punctuality Guidelines.
  • Complete other duties as assigned.

Education and/or Experience:

High school diploma or general education degree (GED).

Benefits include medical, dental and vision coverage. Life insurance, 401k, and pension may be available.

If interested please email your resume to tgould@firstus.org. No phone calls please!

Position Title: Phone Center Member Service Representative - University Phone Center

Location: Sacramento, CA - University Ave.

Position Summary

First U.S. Community Credit Union is currently seeking a Phone Center Member Service Representative at our Sacramento office. We are looking for an individual who is enthusiastic, self-motivator, sells and detailed orientated.

You will be responsible for assisting members with financial needs, questions and transactions. Cross-sells appropriate Credit Union products and services to members in order to help First U.S. Community Credit Union achieve its financial service sales and referral goals. Provides continuous quality service to all members.

Salary is DOE.

Duties and Responsibilities:

  • Assist members with all general inquiries on accounts and loans.
  • Process member transaction requests.
  • Problem-solve with members regarding account concerns.
  • Explain, promote, refer and sell Credit Union products and services using consultative selling techniques.
  • Conduct member profiling to determine member needs.
  • Open sub-share accounts (Checking, Savings, Certificate, and Holiday Club Accounts).
  • Achieve individual sales and services goals (Call Monitors/Mystery Shops, Adherence, and Call Volume).
  • Process mail.
  • Confer with other departments to resolve member questions and concerns.
  • Maintain posting drawer and ensure drawer balances daily.
  • Provides support to the University Branch in coverage, which is member facing.
  • Maintain an ongoing awareness of developments/changes in policies, procedures, products and services.
  • Adhere to Attendance and Punctuality Guidelines.
  • Complete other duties as assigned.

Education and/or Experience:

High school diploma or general education degree (GED).

Benefits include medical, dental and vision coverage. Life insurance, 401k, and pension may be available.

If interested please email your resume to spfingst@firstus.org. No phone calls please!

Position Title: Phone Center Member Service Representative - University Phone Center

Location: Sacramento, CA - University Ave.

Schedule: Monday / Wednesday / Friday - 10:00 a.m. - 3:30 p.m. & Saturday - 8:45 a.m. - 2:15 p.m.
or Tuesday / Thursday / Friday - 10:00 a.m. - 3:30 p.m. & Saturday - 8:45 a.m. - 2:15 p.m.

Position Summary

First U.S. Community Credit Union is currently seeking a Part-Time Phone Center Member Service Representative at our Sacramento office. We are looking for an individual who is enthusiastic, self-motivator, sells and detailed orientated.

You will be responsible for assisting members with financial needs, questions and transactions. Cross-sells appropriate Credit Union products and services to members in order to help First U.S. Community Credit Union achieve its financial service sales and referral goals. Provides continuous quality service to all members.

Salary is DOE.

Duties and Responsibilities:

  • Assist members with all general inquiries on accounts and loans.
  • Process member transaction requests.
  • Problem-solve with members regarding account concerns.
  • Explain, promote, refer and sell Credit Union products and services using consultative selling techniques.
  • Conduct member profiling to determine member needs.
  • Open sub-share accounts (Checking, Savings, Certificate, and Holiday Club Accounts).
  • Achieve individual sales and services goals (Call Monitors/Mystery Shops, Adherence, and Call Volume).
  • Process mail.
  • Confer with other departments to resolve member questions and concerns.
  • Maintain posting drawer and ensure drawer balances daily.
  • Provides support to the University Branch in coverage, which is member facing.
  • Maintain an ongoing awareness of developments/changes in policies, procedures, products and services.
  • Adhere to Attendance and Punctuality Guidelines.
  • Complete other duties as assigned.

Education and/or Experience:

High school diploma or general education degree (GED).

Benefits include 401k, and pension may be available.

If interested please email your resume to spfingst@firstus.org. No phone calls please!

Position Title: Real Estate Loan Processor (full time) – Sacramento University Office

Location: University Ave Sacramento, CA

The Real Estate Loan Processor is responsible for many activities including answering questions from members on real estate loans and rates. Prepare, analyze, process, and document all required forms and related documentation for real estate loans. Gather and analyze financial information on members for the purpose of determining qualifying status for mortgage loans. Provide information on credit union products and services to members according to all credit union policies and procedures and Federal and State rules and regulations. Promote credit union products and services.

Duties and Responsibilities:

  • Process applications and verify accuracy for first and second mortgage loans; conduct loan interviews with members when necessary. Follow-up with members to obtain any documentation.
  • Prepare and send out all pertinent regulatory compliance disclosure material (Loan Estimate) and perform required research of verifications.
  • Underwrite loan packages to insure compliance with agency, investor and credit union policy and procedures.
  • Ability to analyze tax returns, credit reports and appraisals to insure that information meets investor and credit union guidelines.
  • Order supplementary vendor products, such as title reports and property appraisals.

Requirements:

  • 4 or more years of residential mortgage loan processing experience required.
  • 1 or more years of FHA and VA mortgage loan processing highly preferred.
  • Experience with Encompass preferred.
  • Experience with Symitar a plus.
  • Strong working knowledge of DU and LP preferred.
  • High School diploma required.
  • Bachelor’s degree from a 4-year college or university a plus.
  • Proficiency with all MS Office applications (Word, Excel, Outlook, etc.)
  • Proven success working in a fast-paced environment.
  • Excellent communication and member service skills.
  • Precise attention to detail.
  • Professional demeanor attire.

If interested please email your resume to lisa@firstus.org. No phone calls please!



First U.S. is an Equal Opportunity Employer. This posting and any application does not constitute an offer of employment by First U.S.