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Career Opportunities

First U.S. is an Equal Opportunity Employer that has been delivering exceptional service to our member-owners and making a difference in our communities for more than 80 years. If you thrive in an environment where you are empowered to help our members achieve their goals, and encouraged to innovate and develop your potential, then First U.S. is the place for you.

We offer a variety of benefits, including an employer funded retirement, 401(k) matching contributions, medical, dental and vision coverage, life insurance, and more.

Current Openings:

Position Title: Member Service Representative (full time) - Auburn Branch

Location: Auburn, CA - Grass Valley Highway

Position Summary

First U.S. Community Credit Union is currently seeking a full time Member Service Representative at our Auburn branch. We are looking for a motivated and enthusiastic individual to join our team. The ideal candidate should be detailed orientated, sales minded, and possess the ability to cross-sell our products and services.

You will be responsible for assisting members with financial needs, questions and transactions. Cross-sells appropriate credit union products and services to members in order to help First U.S. Community Credit Union achieve its financial service sales and referral goals. Provides continuous quality service to all members.

Salary is DOE.

Duties and Responsibilities:

  • Working Saturday's required.
  • Assist members with all general inquiries on accounts and loans.
  • Process member transaction requests.
  • Problem-solve with members regarding account concerns.
  • Explain, promote, refer and sell Credit Union products and services using consultative selling techniques.
  • Conduct member profiling to determine member needs.
  • Open sub-share accounts (Checking, Savings, Certificate, and Holiday Club Accounts).
  • Achieve individual sales and services goals.
  • Process mail.
  • Confer with other departments to resolve member questions and concerns.
  • Maintain posting drawer and ensure drawer balances daily.
  • Maintain an ongoing awareness of developments/changes in policies, procedures, products and services.
  • Adhere to Attendance and Punctuality Guidelines.
  • Complete other duties as assigned.

Education and/or Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Benefits include medical, dental and vision coverage. Life insurance, 401k, and pension may be available.

If interested please email your resume to mgompers@firstus.org. No phone calls please!

Position Title: Collection Manager (full time) - University Branch

Location: Sacramento, CA - University Ave

Position Summary

First U.S. Community Credit Union is currently seeking a Collection Manager to help us make a difference in the lives of our members and in our communities we serve. The successful candidate will plan, schedule, supervise and evaluate our Collections department work flow and staffing; monitor staff performance; solve problems within established policies and guidelines; and provide regular back office support and monitoring. Ensure strict compliance with state and fedearl credit and colllection rules in all collection practices.

Salary is DOE.

Duties and Responsibilites

    Ensure that credit and collection policies, procedures, practices, and documentation meet federal and state regulations. Hands on manager who works with and provides leadership to staff.
  • Assign, monitor, and supervise the work load in the Collections Department to ensure the smooth and efficient flow of work. Ensure the courteous and considerate interface with members and staff at all times.
  • Establish and monitor effective control procedures for late and/or delinquent or potentially delinquent loans. Determine when to charge to reserve.
  • On an on-going basis, communicate and monitor the requirements to staff in collections procedures to protect the credit union’s interests and to handle members courteously. Train staff on alternative collection techniques to resolve issues positively.
  • Review accounts where action beyond routine collection procedures must be approved or implemented. Handle complex situations. Resolve difficult or non-routine member issues.
  • Review all billings from attorneys or collection agencies retained for proceeds from collection work.
  • Appear in court or creditors meetings, bankruptcy, or county when applicable, file proof of claim, follow-up with attorney and trustee.
  • Authorize legal proceedings. Review default notices, surrender notices, bankruptcy procedures, foreclosure notices, repossessions etc. for accuracy and completeness.
  • Administers the repossessions or foreclosures of collateral securing delinquent loans, liquidation of business assets, and provides for the disposition of repossessed property as required by law

Education and/or Experience:

The successful candidate will have knowledge of collections activities that would normally be acquired from three to five years of responsible experience in a managerial or supervisory position within a financial institution. College degree preferred. Heavy emphasis on prior supervisory skills and experience in the collections field. Must be dependable and able to assume responsibility. Must be goal oriented. Requires excellent oral and written communication skills, attention to detail and accuracy and the desire to succeed in a service culture.

Benefits include medical, dental and vision coverage. Life insurance, 401k, and pension may be available. If interested please email your resume to jcrump@firstus.org No phone calls please!

Position Title: Member Service Representative (full time) - Grass Valley Branch

Location: Grass Valley, CA - Nevada City Highway

Position Summary

First U.S. Community Credit Union is currently seeking a full time Member Service Representative at our Grass Valley office. We are looking for a motivated and enthusiastic individual to join our team. The ideal candidate should be detailed orientated, sales minded, and possess the ability to cross-sell our products and services.

You will be responsible for assisting members with financial needs, questions and transactions. Cross-sells appropriate credit union products and services to members in order to help First U.S. Community Credit Union achieve its financial service sales and referral goals. Provides continuous quality service to all members.

Salary is DOE.

Duties and Responsibilities:

  • Working Saturday's required.
  • Assist members with all general inquiries on accounts and loans.
  • Process member transaction requests.
  • Problem-solve with members regarding account concerns.
  • Explain, promote, refer and sell Credit Union products and services using consultative selling techniques.
  • Conduct member profiling to determine member needs.
  • Open sub-share accounts (Checking, Savings, Certificate, and Holiday Club Accounts).
  • Achieve individual sales and services goals.
  • Process mail.
  • Confer with other departments to resolve member questions and concerns.
  • Maintain posting drawer and ensure drawer balances daily.
  • Maintain an ongoing awareness of developments/changes in policies, procedures, products and services.
  • Adhere to Attendance and Punctuality Guidelines.
  • Complete other duties as assigned.

Education and/or Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Benefits include medical, dental and vision coverage. Life insurance, 401k, and pension may be available.

If interested please email your resume to tgould@firstus.org. No phone calls please!



First U.S. is an Equal Opportunity Employer. This posting and any application does not constitute an offer of employment by First U.S.