Information on our response to COVID-19
Updated Mask Guidelines
We've updated our mask guidelines to adhere to new guidance from the California Department of Public Health. According to new guidelines effective June 15th, masks are no longer required in First U.S. branches/offices for members, staff and other visitors who are fully vaccinated.
- Vaccinated members/visitors/employees: face masks are not required at this time.
- Members/visitors/employees that are NOT vaccinated: face masks must be worn inside First U.S. facilities.
We will continue to observe physical distancing, increased cleaning and sanitizing of high-touch areas, and other safety protocols in First U.S. branches/offices.
Please Note: If you choose to enter a First U.S. facility without a mask, you are attesting to being fully vaccinated.
Ways First U.S. is Helping Members
To help you and your family during this trying time, First U.S. has a variety of programs available. Call (800) 556-6768 for more information or to get assistance.
- Loan Payment Deferrals – To help those experiencing financial strain from the pandemic, loan deferrals are available upon request for existing consumer loans, credit cards, home loans, and business loans. Late fees on deferred loans will be waived, and the deferment won’t affect your credit.
- Service and Account Fees – Staff is working with members on pandemic related fee waivers. Waivers may be available upon request.
- Low Rate Personal Loans – If you find yourself in need of extra cash in these unprecedented times, we’re here to help with a personal loan with special low rates and no application or processing fees. The funds can be used for anything you need or want.
- Easing Limited Withdrawal Access – We’re temporarily suspending enforcement of regulatory withdrawal restrictions on savings accounts, money markets, and other non-checking accounts to better accommodate Online and Mobile Banking transactions.
3 Easy Ways to Access Remotely
- Online Banking – allows you 24-hour access to most transactions that you’d be able to do in our branches, including same-day loan payments. Best of all, First U.S. Online Banking is free, so sign up today.
- Mobile Banking – simply download the First U.S. mobile app from the Apple Store or from Google Play. Mobile Banking is free and easy to use for convenient account access including eDeposits by phone, card controls, transfers, Bill Payment, balances, and so much more.
- First U.S. Cards – keep control of your cards, and limit the handling of your cards by others when you use your First U.S. credit or debit card with Mobile Payment Options like Apple Pay® and Google Pay®.
Get Your Payment A Day Early
With any direct deposit to your accounts at First U.S., you’ll get paid at least a day early. We post payments when we receive them and do not wait until the posting date as provided by the payment initiator. That includes government stimulus payments.
Transactions Limited by Regulation D
We are temporarily suspending the system restrictions that prevent more than six transactions on non-checking accounts, to allow for easier account management through Online Banking and our Contact Center. Regulation D limits the number of certain types of electronic and phone transactions for savings accounts, money markets, and other non-checking accounts.
Protect Yourself From COVID-19 Related Scams
To help keep you safe and informed during this health challenge, we wanted to share some tips from various federal agencies. Scammers are actively trying to take advantage of people during this outbreak, so please remember to use caution and stay alert online, on the phone, and when texting.
- The Federal Trade Commission and U.S. Food and Drug Administration have sent letters to companies, “allegedly selling unapproved products that may violate federal law by making deceptive or scientifically unsupported claims about their ability to treat coronavirus…”
- Ignore online offers for treatments, cures or vaccines
- The best way to protect yourself against malicious websites is to install antivirus software on all your devices and to keep it up to date.
- Be careful about emails or texts claiming to be from the Centers for Disease Control (CDC) or World Health Organization (WHO). The best way to get the most up-to-date information is to visit their individual websites.
- Don’t click links on texts or emails from individuals you don’t know. First U.S. will never contact you by text or email and ask you to provide private information like your Personal Identification Number or Social Security Number. If you need to verify a call or contact as legitimate, hang up or delete the message and contact us at (800) 556-6768.
- Be careful when considering donation requests through unknown, or even known charities or crowdfunding sites. You should not feel pressured to make a donation, ever, and if someone wants donations by wire, gift card, cash, or asks you for credit card numbers, don’t do it.
- If you are considering donations to a group or cause, call the company or visit the organization’s website yourself.