Annual Report

2021 Message to the Membership

2020 was a challenging year for us all. As a not-forprofit financial institution, we’re pleased to report that we remain safe and sound, well capitalized and a preferred alternative to big banks. We worked hard to provide more value to enhance our member-owners’ lives, especially those impacted by COVID-19. We were “Big Enough to Serve - in a year that we will never forget - but Small Enough to Care”. We hope you stayed well, and our hearts go out to those we lost.

This year we prioritized keeping people safe and continued to provide essential financial services to our members throughout the pandemic. We were able to keep most branches open, as well as expand digital and phone access. We offered swift loan payment deferrals to members who had reduced income, lost their jobs or had their businesses closed. We made emergency loans and also waived numerous fees to make life more affordable. A big thanks goes out to our staff - frontline heroes - who showed compassion, helped to create normalcy and adapted through flexibility in service delivery as well as remote capabilities.

In 2020, we made a record breaking $120M in loans, to help members reduce the cost of debt and finance important purchases to enhance their lives. Mortgage refinances were at an alltime high because rates were so historically low. We were proud to be able to participate in the SBA Paycheck Protection Loan Program (PPP) that provided forgivable money to help businesses survive the shut downs and keep employees paid. Regular savings ensures that members have a safety net for unexpected emergencies or the funds to reach a goal. Shares grew by an unprecedented $64M, almost 16%, and total assets reached almost $474M. Although market rates remain low, we continue to offer some of the best rates available, including our reverse-tier $mart Start Money Market that still earns up to 3% APY. We also welcomed thousands of new members and opened many checking/ mobile apps and digital service relationships that increased convenience and saved members thousands in fees.

In 2021, low loan rates provide an on-going opportunity to save by refinancing. If you are a business owner, PPP Loans are available again, and we can help. Through our dedication to People Helping People, we will continue to support our members through difficult times and reach out to offer affordable credit union services to more members. For your convenience, we will continue to improve our on-line digital banking capabilities, and are planning to add a new branch or two in the next few years. We also look for ways to expand our involvement in the communities we serve to ensure everyone has access to the value provided through credit unions. As a financial cooperative, we put you first and welcome everyone in the communities we serve. Your satisfaction is our number one priority; we pledge to bring you more value, and we strive to deliver it with the personal service you deserve. Thank you for your business and your referrals.