Annual Report

2017 Message to the Membership

2016 was an excellent year. We're pleased to report that we are in strong financial condition and continue to work hard to provide you with more value every day. For over 80 years, as a not-for-profit credit union, we are dedicated to helping you meet your financial goals. We are committed to doing what is right, proud to be an alternative to big banks, with full-service financial solutions for consumers and businesses.

This year we welcomed about 2,400 new members, made more than $80 million in member loans and lines of credit, established over 1,600 new checking relationships and saved members thousands in fees. Important 2016 projects included developing ways to lend to more members and moving our Gold River Branch to a new, more convenient location. We upgraded a variety of systems, creating process efficiencies to provide faster turnaround on loans and more access to your funds. We're also constantly improving cybersecurity throughout our operation. One of the most important things we did this year was to recommit to making a difference in our members' lives. We developed a new mission statement that exemplifies that you, our members, are the motivation for everything that we do.

In 2017 we will continue to improve our service through new loan programs that will benefit more members. We are updating our website making it more accessible to everyone and we're improving the way you can do business, conveniently from any device. Soon you will have access to Apple Pay, Android Pay and Samsung Pay. Whether visiting a branch, logging on to Home Banking, calling our Phone Center or using our Mobile Banking app, we're here for you to do business with us. We are investing in staff and training to serve you better and help fulfill our goal of bringing you more value and excellent service. We hope to exceed your expectations, as member satisfaction is our top priority.

Please keep us in mind for business services that include Small Business Administration (SBA) loans, commercial real estate, business VISAs, as well as business checking, merchant card services and payroll options. We hope that we can help your business grow. Additionally, we offer financial planning and alternative investments through Lighthouse Strategic Advisors, who focus on helping you develop a customized financial strategy. We work to save you money every day on all of your financial needs and we strive to give you the personal service you deserve.

As a cooperative, we are the strongest when members fully participate. We hope you will choose us for all of your financial needs. We thank you for your patronage and trust, the officials for their dedication, and the staff for their hard work. On behalf of the entire First U.S. team, it is a privilege to serve you.